Terms & Conditions

Last updated: July 17, 2026

These Terms & Conditions ("Terms") govern your use of the Rooter Sewer and Drains Service GM LLC website and the sewer, drain, and plumbing services we provide across New Orleans and the Greater New Orleans area, Louisiana. By using this website or requesting service from us, you agree to these Terms. If you do not agree, please do not use the site or our services.

Our services

Rooter Sewer and Drains Service GM LLC provides residential and commercial sewer, drain, and plumbing services, including drain cleaning, sewer line service, pipe installation and repair, water heater repair and installation, fixture installation, bathroom remodeling, and 24-hour emergency plumbing. Descriptions of services on this website are general in nature; the work performed is based on the specific needs of your home or property as assessed by our licensed plumbers.

Quotes, estimates, and pricing

We provide honest, upfront pricing before work begins. Quotes and estimates are based on the information available at the time and on conditions our plumbers can reasonably observe. If additional issues are discovered once work is underway, we will discuss any changes and obtain your approval before proceeding. Prices are subject to change until a quote is accepted, and may vary with the scope of work and the condition of the plumbing system.

Scheduling, access, and cancellations

You agree to provide safe and reasonable access to the areas and equipment where work is to be performed. We make every effort to arrive within scheduled windows and respond quickly to emergencies, but timing may be affected by weather, traffic, and other factors outside our control. If you need to reschedule or cancel an appointment, please contact us as soon as possible.

Payment

Payment is due as agreed at the time service is completed, unless other arrangements are made in writing. You are responsible for the full amount of services rendered and any materials supplied.

Warranties and guarantees

We stand behind our work and offer a 100% satisfaction guarantee, along with warranties on both parts and labor whose specific terms are explained before work begins. Except as expressly stated, our services are provided without other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, Rooter Sewer and Drains Service GM LLC is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of this website or our services. Nothing in these Terms limits liability that cannot be limited under applicable law.

Use of this website

The content on this website — including text, graphics, logos, and images — is the property of Rooter Sewer and Drains Service GM LLC or its licensors and is provided for your information only. You may not copy, reproduce, or use our content for commercial purposes without permission. This website may contain links to third-party sites that we do not control and are not responsible for.

Text messaging (SMS) terms

Rooter Sewer and Drains Service GM LLC offers text messaging so customers and prospective customers can reach us about plumbing service, quotes, and scheduling. By sending a text message to Rooter Sewer and Drains Service GM LLC at (504) 609-5684, or by submitting our contact form with your mobile number, you consent to receive conversational text messages from us at the mobile number you message us from, about your service request, scheduling, and related follow-up. Consent to receive text messages is not a condition of purchasing any goods or services. We do not send recurring marketing or promotional text blasts.

• Message frequency varies and depends on your conversation with us. You will generally only receive messages in response to your inquiry and about active or upcoming service.
• Message and data rates may apply, depending on your mobile carrier and plan. Rooter Sewer and Drains Service GM LLC is not responsible for charges from your carrier, and carriers are not liable for delayed or undelivered messages.
• Opting out: you can opt out at any time by replying STOP. After you reply STOP, we will stop sending text messages to that number. You can opt back in at any time by texting us again.
• Help: reply HELP to any message, or contact us at (504) 609-5684 or info@rooterseweranddrainsservicegmllc.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text messaging consent and the mobile information you share with us are handled as described in our Privacy Policy.

Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-law rules. Any dispute arising from these Terms or our services will be handled in the appropriate courts located in Louisiana.

Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly. Your continued use of the website or our services after changes are posted means you accept the updated Terms.

Contact us

Questions about these Terms? Contact Rooter Sewer and Drains Service GM LLC at (504) 609-5684 or info@rooterseweranddrainsservicegmllc.com.